Questions and answers

We have compiled a list of answers to the questions you may have.

Why are online parcels especially welcome?

They enable us to buy local products that the people know and urgently need. This also supports local businesses. Cash donations avoid the long journeys by lorry across Europe, transport costs and customs formalities. This is much more economical and better for the environment and enables us to meet the specific needs of vulnerable people.

Where will my online parcel be used?

Donations will enable the National Red Cross Societies in Bosnia-Herzegovina and Moldova and the Red Crescent in Kyrgyzstan to buy essential supplies. In Moldova some of the food will be used in soup kitchens and the rest will be distributed to vulnerable individuals.

Who will be helped by my online parcel?

Elderly or sick people, single mothers, refugee families in precarious financial situations, some of whom live in dire poverty. Your donations help the Red Cross to give them direct support, in the form of food and essential supplies.

When can I make my online parcel?

The campaign runs from Christmas to New Year, but you can make online parcels to 2 x Christmas all year round.

When can I send post-parcels?

The 21st 2 x Christmas campaign will run from 24 December 2017 to 6 January 2018. You can send your parcel free of charge throughout the campaign period. All you need to do is drop it off at the nearest post office, where you will be given a printed label.

What can I put in my parcel?

Foodstuffs must have a shelf-life of at least six months. It's therefore better to choose dry goods, such as tea, coffee, pasta, and rice, cooking oil or tinned foods. Toiletries, such as toothpaste, toothbrushes, cotton wool, soap and shampoo, are also very welcome.

Will my parcel just be forwarded to a person in need?

No. Every year over a hundred volunteers open the parcels at the Swiss Red Cross logistics centre in Wabern near Bern. The goods are then sorted, packed up and sent out to the Red Cross cantonal associations. They then distribute the foodstuffs and toiletries to people in need. Some cantonal associations choose to supply social institutions that help poor people in Switzerland.

Apart from a donation, how else can I help?

You can sign up to help sort the foodstuffs into packs for distribution. Every year hundreds of volunteers come to lend a hand at our Swiss Red Cross logistics centre in Wabern near Bern or at our cantonal associations.

What can my company do for the 2 x Christmas campaign?

A company can make a post or online parcel. Furthermore, the company can decide to give its employees the opportunity to help with sorting the parcels at the Swiss Red Cross logistics centre in Wabern near Bern or at a cantonal association. These corporate volunteering days can be organized in partnership with the Swiss Red Cross or a Red Cross cantonal association.

Which social institutions receive some of the food donated to the 2 x Christmas campaign?

The Swiss Red Cross distributes some of the foodstuffs received to local social institutions that provide direct help to people in need. When you donate to the Swiss Red Cross, you can rest assured that your donation will help those who most need it.

Feel free to contact us if you have any other questions.